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  OFFICE SERVICES: Invoices for Virtual Office Assistant services (not including web design/maintenance services) will be sent with completed work and payment terms.
• Invoicing will be completed on a weekly basis and payment is due within 7 business days following invoicing, unless other arrangements are specified in the agreement.
• Invoices not paid in full by due date are subject to a late fee of $10.00. Invoices will be sent via Email, unless other arrangements are agreed on.  Past due accounts are subject to late fees and work stoppage.
• Immediate payment via credit card is required upon completion of work PRIOR to release of work.  Based on customer payment history, we reserve the right to require payment in full upon completion of work prior to release of work at any time.
• There is a $35 returned check fee.
• WEB SITE DESIGN/MAINTENANCE SERVICES: please click here to view our web development section.
• PROOFING: Final proof reading is the responsibility of the client. Any errors noted within 24 hours from delivery will be corrected free of charge.

By the Account Activation Date of each month, Global Office Assistant shall either:

(1) debit the client's credit card (when such information has been provided by the client); or

(2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to Global Office Assistant, LLC by no later than the specified payment due date. Global Office Assistant, LLC shall be entitled to immediately terminate this agreement for client's failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client's responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.

Service Fees
Certain services carry a setup fee charged by Global Office Assistant, LLC to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to Global Office Assistant and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.

Return Checks

• GOA charges a $35.00 fee for returned checks whether by checks or credit cards.
  Customers that issue a returned check will be required to submit future payments with a certified check or money order.

• Credit Card Charge backs
  A $25.00 chargeback fee will be assessed for each credit card chargeback received by Global Office Assistant, LLC.

• Money back guarantee & refund policy
  We offer a 7 day Money back guarantee.
  Refunds: If client has retained the services for one year and has pre-paid Global Office Assistant, LLC for such services, refunds will be issued for any unused full month of the services, upon client's request. Therefore, if client's account is cancelled at any point during the one-year term, client will be entitled to a refund for the months remaining, after notice given by the 25th day of the preceding month.

Please allow 4-6 weeks for refunds of check or money order payments, any request for cancellation must be received via email, faxes or regular mail, you will be contacted by email or regular mail for confirmation upon the cancellation of your account. Please note cancellations over the telephone are not accepted.

• Late Fees:  All past due account over 7 days are subjected to a late fee of $10. Accounts over 14 days will be automatically suspended and deactivated.

• Account Deactivations
  Any account deactivated due to non-payment will require a reactivation fee of $25.00 prior to reactivation.

• All accounts suspended for 30 days will be terminated, no exception.

Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection and may be reported to a collection agency for billing and reporting to all national credit reporting agencies. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.

• Cancellation Refunds
  You may cancel at anytime. As a policy, we DO NOT refund partial monthly fees to accounts. We give refunds for unused full months of web hosting and other services, if you prepaid for them. We require 30 days notice for a cancellation. There are no refunds offered or promised after 30 days.

• To cancel your account, please read these instructions.

•  Backup Your Information and Retrieve Your Email First: Be sure you have backups of all your account information before you issue your cancellation request. We are not responsible for any of your account information after you notify us to cancel your account. This information includes but is not limited to your Web site and any email left on your account.

• Domain name registration and related add-on domain services are NON-REFUNDABLE.

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