A
deposit may be required for new clients before work
can begin. Your deposit will be applied toward
subsequent invoices.
OFFICE SERVICES: Invoices for Virtual
Office Assistant services (not including web
design/maintenance services) will be sent with
completed work and payment terms.
-
Invoicing will be completed on a weekly basis
and payment is due within 7 business days
following invoicing, unless other arrangements
are specified in the agreement.
- Invoices not
paid in full by due date are subject to a late
fee of $10.00.
Invoices will be sent via Email, unless other
arrangements are agreed on. Past due accounts
are subject to late fees and work stoppage.
- Immediate
payment via credit card is required upon
completion of work PRIOR to release of work.
Based on customer payment history, we reserve
the right to require payment in full upon
completion of work prior to release of work at
any time.
-
There
is a $35 returned check fee.
- WEB
SITE DESIGN/MAINTENANCE SERVICES:
please
click here to view our web development
section.
-
PROOFING: Final proof
reading is the responsibility of the client. Any
errors noted within 24 hours from delivery will
be corrected free of charge.
By the Account
Activation Date of each month, Global Office
Assistant shall either:
(1) debit the client's
credit card (when such information has been provided
by the client); or
(2) deliver, by e-mail
or regular mail, an invoice in accordance with the
applicable Service Fees for services rendered for
the current month. When an invoice is delivered to
the client, payment shall be remitted to Global
Office Assistant, LLC by no later than the specified
payment due date. Global Office Assistant, LLC shall
be entitled to immediately terminate this agreement
for client's failure to make timely payments. You
will be provided with an invoice on a monthly basis.
All credit cards are billed automatically on a
monthly basis. It is the client's responsibility to
ensure that they have sufficient credit to cover
this transaction. In the event that there is
insufficient credit, we will send an e-mail
notification, at which point we will need to be
provided with another credit card account number
within 24 hours. If we do not receive a response
within 24 hours, the account, and all accounts under
that account plan, will be suspended.
Service
Fees
Certain services carry a setup fee charged by Global
Office Assistant, LLC to client, which must be paid
by client in order to have use of said services. If
client terminates this agreement, client shall be
responsible for any and all outstanding fees owed to
Global Office Assistant and agrees to pay any and
all fees incurred by client. Because the services
are provided on a monthly basis, the client will be
responsible for service fees incurred each month,
regardless of when client provides notice of
termination. Thus, for example, if the client
provides notice of termination on the 15th day of a
particular month, the client will be responsible for
service fees for the entire month, and such fees
will not be pro-rated or refunded.
Return Checks
-
GOA charges a $35.00
fee for returned checks whether by checks or
credit cards.
Customers that issue a returned check will be
required to submit future payments with a
certified check or money order.
-
Credit Card
Charge backs
A $25.00 chargeback fee will be assessed for
each credit card chargeback received by Global
Office Assistant, LLC.
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Money
back guarantee & refund policy
We offer a 7 day Money back guarantee.
Refunds: If client has retained the services for
one year and has pre-paid Global Office
Assistant, LLC for such services, refunds will
be issued for any unused full month of the
services, upon client's request. Therefore, if
client's account is cancelled at any point
during the one-year term, client will be
entitled to a refund for the months remaining,
after notice given by the 25th day of the
preceding month.
Please
allow 4-6 weeks for refunds of check or money order
payments, any request for cancellation must be
received via email, faxes or regular mail, you will
be contacted by email or regular mail for
confirmation upon the cancellation of your account.
Please note cancellations over the telephone are not
accepted.
-
Late Fees: All
past due account over 7 days are subjected to a
late fee of $10. Accounts over 14 days will
be automatically suspended and deactivated.
-
Account Deactivations
Any account deactivated due to non-payment will
require a reactivation fee of $25.00 prior to
reactivation.
-
All
accounts suspended for 30 days will be
terminated, no exception.
Accounts that are
thirty (30) days past due will be automatically
suspended. All past due and unpaid balances are
subject to collection and
may
be reported to a collection agency for billing and
reporting to all national credit reporting agencies.
In the
event of collection, you will be liable for costs of
collection including attorney's fees, court costs,
and collection agency fees.
-
Cancellation Refunds
You
may cancel at anytime. As a policy, we DO NOT
refund partial monthly fees to accounts. We give
refunds for unused full months of web hosting
and other services, if you prepaid for them. We
require 30 days notice for a cancellation. There
are no refunds offered or promised after 30
days.
-
To cancel your
account, please read these instructions.
-
Backup Your
Information and Retrieve Your Email First: Be
sure you have backups of all your account
information before you issue your cancellation
request. We are not responsible for any of your
account information after you notify us to
cancel your account. This information includes
but is not limited to your Web site and any
email left on your account.
-
Domain name
registration and related add-on domain services
are NON-REFUNDABLE.
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Important Information |
Additional Billable Items
Additional expenses may be incurred such as,
long distance phone charges, shipping or
postage expenses, special software purchased
at your request, etc. Your invoice total
will reflect those charges in addition to
any hourly, retainer or "per project" fees.
Expenses are charged at cost. |
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Rush,
Weekend/Holiday Service
"Rush service" of 24 hours or less or
weekend and/or holiday service will be
subject to additional fee on final regular
cost of work or project before surcharge, |
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Estimate v. Actual Cost
All estimates are provided to the best of
our ability following initial consultation
and review of your project. Final invoice is
based on actual project requirements. Final
estimate and actual cost will be discussed
with the client prior to completion of the
work. |
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Method
of Payment
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PayPal
-
Credit/Debit Card
-
Check (personal,
business or cashier)
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Money Order
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Western Union
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| *Payments
made via PayPal and Western Union will
require an additional service charge. |
Errors
or Omissions
Final proof reading is the responsibility of
the client upon acceptance of the work
delivered. |
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VERY IMPORTANT When
Canceling an Account
Backup Your
Information and Retrieve Your Email First:
Be sure you have backups of all your account
information before you issue your
cancellation request. We are not responsible
for any of your account information after
you notify us to cancel your account. This
information includes but is not limited to
your Web site and any email left on your
account.
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